Formula One customer service training
One training project that has been exciting for us, both in terms of the design and the delivery, has been our ‘Formula 1 Customer Service Training’ which we specifically developed…
One training project that has been exciting for us, both in terms of the design and the delivery, has been our ‘Formula 1 Customer Service Training’ which we specifically developed…
To many HR professionals, Workplace Skills Planning (WSP) is a dreary imposition – something to “get over” and then forget about until next year. But it doesn’t have to be…
Burnout is a topic that we increasingly have to deal with; in our consulting as well as in coaching, both in Germany as well as South Africa. To understand the…
Have a look at what our SAFTA winning Actor and consultant Brent Palmer has to say about dealing with nerves and confidence when standing in front of people in this…
In 1998, 30, 000 adults from the USA were asked how much stress they had experienced in the last year. They were also asked whether they thought stress was harmful…
We are very excited to announce our new programme IntuGreat – it picks up on the currently very relevant topic on the lack of women in senior and top management.…
For us, Customer Service is not a list of policies and standards that need to be fulfilled in order to serve the customer. Or let’s rather say “not only”… It…
In this article we reflect on some latest thinking in the fields of behavioural and organisational change and find some interesting connections. We also found some links to our own…
With all that has been posted and said about our MADIBA in the past few days, we have compiled views and thoughts on him as a leader that resonate with…