Our beliefs about customer service
For us, Customer Service is not a list of policies and standards that need to be fulfilled in order to serve the customer. Or let’s rather say “not only”… It…
Sharing our thinking: changing habits in a busy world
In this article we reflect on some latest thinking in the fields of behavioural and organisational change and find some interesting connections. We also found some links to our own…
What Mandela teaches us about leadership
With all that has been posted and said about our MADIBA in the past few days, we have compiled views and thoughts on him as a leader that resonate with…